Refund policy
Refund & Return Policy
Last updated: 30/06/2026
At Jesus Era, every piece is made to last and we want you to love what you wear. If something isn't right with your order, we'll make it right. Please read the policy below before reaching out so we can sort it as fast as possible.
Need help with an order?
Email us at support@jesusera.store and include:
- Your order number
- A photo or video of the issue (for damage, defects, or misprints)
- A short description of the problem
The more you give us up front, the faster we can resolve it.
Our pieces are made to order
We don't hold stock in a warehouse. Each item is printed and produced on demand once you place your order. This keeps quality high and waste low — and it shapes the policy below, so please order carefully.
What's covered — free replacement or refund
We'll replace or refund your order, at no cost to you, if it arrives:
- Misprinted or with a printing defect
- Damaged in transit
- Faulty or defective
- Materially different from what you ordered
Report within 30 days of delivery with a clear photo or video. In most cases we won't need the item shipped back — your proof is enough to put it right.
Lost in transit
If your tracking shows the order wasn't delivered, contact us within 7 days of the expected delivery date so we can open an investigation with the carrier. Reporting promptly is important — claims raised after this window may not be recoverable.
Change of mind, sizing & colour
Because every piece is made to order, we can't accept returns or refunds for change of mind, or because a size or colour wasn't what you'd hoped — these aren't faults with the product.
To help you get it right the first time:
- Check the size guide on the product page before ordering.
- Not sure on sizing? Message us before you buy and we'll help you choose.
If we agree to a return as a goodwill exception, the item must be unworn, unwashed, unaltered, and in original condition, and you'll cover return shipping. Approval must be confirmed by us first — unauthorised returns can't be accepted or refunded.
What we can't return or refund
- Change-of-mind on made-to-order items
- Items that are worn, washed, altered, or damaged through misuse
- Orders delivered to an incorrect address or details you provided
- Custom or modified orders later deemed unwanted
Wrong address or contact details
You're responsible for entering the correct shipping address and contact information at checkout. Orders lost or returned because of incorrect details aren't eligible for a free replacement, and reshipping costs will apply.
Cancellations & changes
You can change or cancel your order only before it enters production. Once production has started, we can't cancel or modify it. Contact us as soon as possible — ideally within 12 hours of ordering — and we'll do everything we can.
Refunds
Once approved, refunds are issued to your original payment method, in the original currency. Processing times vary depending on your bank or payment provider (typically 5–10 business days) after we confirm your refund.
Exchanges
For a faulty or defective item, we'll replace the same product free of charge. We're unable to offer size or style swaps on made-to-order pieces unless the item is faulty.
Your statutory rights
Nothing in this policy affects your legal rights. If an item is faulty, not as described, or not fit for purpose, you're entitled to a remedy under applicable consumer law. This policy sits alongside those rights, not in place of them.
Jesus Era — made to last, worn with intent.